AromaBlooms Care
Frequently Asked Questions
Everything you need to know before, during, and after your order.
Orders & Shipping
How long does shipping take?
Orders are processed within 1–2 business days, then typically arrive within 3–7 business days across the United States. We ship via USPS, UPS, and FedEx, whichever offers the best transit time to your address.
Is shipping really free?
Yes — free shipping applies sitewide, with no minimum order required.
How do I track my order?
Once your order ships, you'll receive a tracking number by email or SMS. If tracking hasn't updated within 48 hours of shipping, reach out to our support team and we'll look into it.
What if my package shows "delivered" but I never received it?
First, check with household members or neighbors, and double-check the delivery address on your order confirmation. If it's still missing, contact us and we'll coordinate directly with the carrier to investigate.
Do you ship internationally?
Right now we ship within the United States only.
Returns & Refunds
Can I return a fragrance if I don't like the scent?
Once a fragrance has been opened or used, it can't be returned for a full refund simply because the scent wasn't a match for you — this is standard across the fragrance industry for hygiene reasons. If you're unsure which scent to pick, our Fragrance Finder Quiz can help narrow it down before you buy.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and a photo of the item — we'll make it right.
What happens if my address was wrong and the package gets returned to you?
We'll reach out to coordinate reshipment. Please note a reshipping fee may apply if the correction is requested after your order has already been dispatched, so it's worth double-checking your address at checkout.
Products & Authenticity
Are your fragrances 100% authentic?
Yes. Every fragrance we sell is 100% authentic — we stand behind the quality of everything we ship.
How do I know which fragrance is right for me?
Take our Fragrance Finder Quiz for a personalized recommendation in under two minutes, or browse Best Sellers to see what's currently most popular.
What's the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?
Eau de Parfum has a higher fragrance concentration, so it tends to last longer and project more. Eau de Toilette is lighter and more subtle — both are noted clearly on each product page.
Promotions & Gifts
How do the free gifts work?
Free gifts are automatically added at checkout once your cart reaches the qualifying amount — no code needed:
- Spend $35+ → Free Travel Atomizer + Car Diffuser
- Spend $50+ → Free Full-Size Sandalwood EDP
Can I use a discount code on top of an already-discounted item?
Sitewide discounts and Frequently Bought Together savings are applied automatically at checkout. If you have a specific question about combining an offer, reach out to our support team before placing your order.
Contact & Support
How can I reach customer support?
Email us at contact@aromablooms.com or call 940-923-1983, Monday through Friday, 9 AM – 5 PM. We respond within 24 hours.
Where are you located?
We ship from our fulfillment center at 408 West Corporate Drive, Lewisville, Texas 75067.
Still Have a Question?
Our support team responds within 24 hours, Monday through Friday.